- Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund. To discuss your return please contact [email protected].
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Late or missing refundsIf you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted.
- ExchangesWe only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
ProVetLogic
2941 Veterans Dr.
Scottsboro, AL 35769
Shipping returnsPrior to shipping your return, please call ProVetlogic at 1-800-869-4789 to obtain a RMA (return merchandise authorization) number.
To return your product, you should mail your product to:
ProVetLogic
2941 Veterans Dr.
Scottsboro, AL 35769
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
To discuss your return please contact [email protected]. or call us at 1-463-900-4567